A Perfect World

There are two quotes from Counseling with Choice Theory by Dr. William Glasser, that I have been ruminating about. They are: “None of us can wish the past away. All any of us can control is our own present behavior. We all want a perfect world populated by perfect...

PDCA Glasser Coaching

In The Control Theory Manager, Dr. Glasser credited W. Edwards Deming with increasing his concept of quality. In my day job, teaching the Deming concepts (Lean), exemplified in the Toyota Production System, Deming popularized the PDCA Cycle, sometimes called the...

What’s in Your Quality World

What’s in your Quality World? Every day your reality, or Perceived World, is constantly stimulated by your environment. Our five senses work like cogs in a clock to generate countless sensations for your perceptual system, or Total Knowledge Filter, to process....