PDCA Glasser Coaching

In The Control Theory Manager, Dr. Glasser credited W. Edwards Deming with increasing his concept of quality. In my day job, teaching the Deming concepts (Lean), exemplified in the Toyota Production System, Deming popularized the PDCA Cycle, sometimes called the...

What’s in Your Quality World

What’s in your Quality World? Every day your reality, or Perceived World, is constantly stimulated by your environment. Our five senses work like cogs in a clock to generate countless sensations for your perceptual system, or Total Knowledge Filter, to process....