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A Perfect World

It seems to me that we are always being pushed to acquiesce or cry, “Uncle!” to the external control world around us. It is usually couched in attractive terms but the attempt to control others is always underlying.

PDCA Glasser Coaching

In The Control Theory Manager, Dr. Glasser credited W. Edwards Deming with increasing his concept of quality. In my day job, teaching the Deming concepts (Lean), exemplified in the Toyota Production System, Deming popularized the PDCA Cycle, sometimes called the...

What’s in Your Quality World

What's in your Quality World? Every day your reality, or Perceived World, is constantly stimulated by your environment. Our five senses work like cogs in a clock to generate countless sensations for your perceptual system, or Total Knowledge Filter, to process. There,...