The William Glasser Institute works with organizations, such as schools and businesses to help staff replace external control psychology with choice theory as the psychology that drives the system. In practice, this means moving along a continuum toward lead-management.

lead arrows

The process in working with schools or other organizations is essentially the same and is described in the section Glasser Quality Schools. For more information on how to get started contact Kim Olver, Executive Director.

Lead managers continually work on the system to create a non-coercive environment which encourages employees to self-evaluate and achieve quality work. However, it is essential that the lead manager is able to persuade employees to continually upgrade their system of communicating to one that builds trust.

The following grid is one example of how people in any system can self-evaluate where they are on the continuum by using their knowledge of choice theory and reality therapy. There are a myriad of characteristics that describe management styles so all staff is encouraged to discuss their perception of various characteristics and their impact on the system.

RT/CT Boss Lead Manager Laissez-faire
Relationship – coercive
– need-to-know basis
– externally motivated
– supportive
– transparent,
internally motivated
– input involves others
– uncertain
– everchanging
– inconsistent,
Wants – boss
– my way is the only way
– narrow, few options
  • – group
  • – input of group
    – broad, many options
– depends on day
– agrees with all
– both ways, varies
Present Behaviors – uses deadly habits
– set rules,
evaluates others- reprisals
– uses caring habits
– involves group
– uses criteria,improves system
– combines both
– says okay
– unclear, does both/none

– system of punishment
– criteria set by boss
– develops system of self/co-verification
– criteria by leaders/workers
– never the same
– inconsistent

– sets deadlines
– sets new rules
– involvement based on strengths
– workers’ input appreciated
– what is deemed necessary at the time
– depends on the circumstances